Kiwibank, SBS Bank, Novotel, Vodafone and Genesis Energy are getting it right, according to a survey of over 12,000 New Zealand consumers asked to rate products and services on a five-point scale.
These companies were among the winners at the inaugural New Zealand Annual Roy Morgan Customer Satisfaction Awards held in Auckland last night.
Full details of the awards, which are based on Roy Morgan Single Source surveys, are on CustomerSatisfactionAwards.com.
More results and comment are also in NZ Management magazine’s May issue.
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